Subscription Plans and Base Fees

The Company reserves the right to revise its prices at any time prior to accepting an Order.

The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.

Fees, Usage Charges, and Payment Terms

X.1 Software Service & Customer Responsibility. SalesCakeCRM is strictly a Software-as-a-Service (SaaS) platform. By purchasing a subscription, you are paying for access to the software tools provided. It is your sole responsibility to ensure your business is actively utilizing the tools, features, and configurations provided. The Company does not guarantee specific business outcomes, and lack of platform utilization by the customer does not constitute grounds for a refund, credit, or fee cancellation.

X.2 Subscription and Add-On Fees. By creating an account, you agree to pay the monthly or annual base subscription fees specified at the time of purchase. All base subscriptions are billed in advance on a recurring basis. Additional recurring monthly fees and one-time setup fees apply to specialized integrations, agency deliverables, and automated tools, including but not limited to:

Maddy the AI Cake Bot: Advanced AI conversational agents built for sales automation incur an additional monthly recurring fee and a separate one-time configuration/setup fee.

Done-For-You (DFY) & Done-With-You (DWY) Services: Base plans include standard software access. Custom account builds, hands-on asset creation, or "Done-For-You" agency services are premium upgrades and are subject to separate, higher fee structures. Standard "Done-With-You" onboarding support is only included if explicitly stated in your specific tier plan.

All base subscriptions, AI add-ons, and configuration setup fees are completely non-refundable.

X.3 Usage-Based Communication Fees. In addition to your base subscription and add-on fees, certain communication features within the Service—including text messaging (SMS/MMS), outbound and inbound voice calls, and email transmissions—are subject to pay-as-you-go usage charges. You acknowledge and agree that these charges are billed at a premium rate representing a five-times (5x) markup over standard carrier baseline wholesale rates.

The current usage-based fee schedule is structured as follows, subject to change at the Company's sole discretion:

Text Messaging (SMS/MMS): Billed at a rate of $0.0395 per segment, applicable to both inbound and outbound messages.

Outbound Voice Calls: Billed at a rate of $0.070 per minute.

Inbound Voice Calls: Billed at a rate of $0.0425 per minute.

Email Transmissions: Billed at a rate of $0.0034 per outbound email. Inbound emails are processed at no additional charge.

Dedicated Phone Numbers: Billed at a flat recurring rate of $5.75 per month per allocated phone number.

X.4 Automatic Renewal and Authorization. All fees will be automatically billed to the credit card or payment method you provide on file. Your subscription and any active AI add-ons will automatically renew at the end of each billing cycle unless you cancel your account in accordance with Section X.5. You hereby authorize the Company to charge your payment method for all recurring subscription fees, add-on fees, and accrued usage-based communication fees, which may be charged dynamically as usage thresholds are met or at the end of the billing cycle.

X.5 Cancellation Policy. To prevent the automatic renewal of your subscription, add-ons, and any subsequent usage charges, you must formally submit a cancellation request through your account dashboard under Settings > Billing > Cancel at least twenty-four (24) hours prior to your next scheduled renewal date. Failure to cancel within this window will result in the automatic billing of the next cycle’s fees.

Payments and Chargeback Protection

All platform subscriptions, specialized configuration/setup fees, automated AI assistant upgrades, and usage-based communication charges are subject to recurring automatic payments as outlined in the sections above.

Payment can be made through various payment methods we have available, such as Visa, MasterCard, Affinity Card, American Express cards, or online payment methods (PayPal, for example).

Y.1 Authorization and Verification. Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We reserve the right to suspend or terminate Your access to the Service immediately and will not be liable for any disruption, account suspension, or non-delivery of Your Service.

Y.2 Waiver of Chargeback Rights. By purchasing a subscription or initiating usage of the software, you explicitly acknowledge that SalesCakeCRM provides digital Software-as-a-Service (SaaS) and immediate digital infrastructure allocation. You agree that all charges are validly authorized by you based on your subscription tier, add-ons, and actual communication usage metrics recorded by the system. You agree not to initiate chargebacks, payment disputes, or "friendly fraud" claims with your credit card issuer or bank for any validly rendered software access, setup fees, AI bot add-ons, or usage fees.

Y.3 Dispute Resolution Precedence. In the event that you believe a billing error has occurred, you agree to contact [email protected] directly to resolve the issue. If a chargeback is fraudulently or erroneously opened by you or your financial institution, the Company reserves the right to submit this Agreement, along with your system access logs, IP verification data, and digital usage records, to the payment processor and card network (including American Express) as conclusive proof of authorized digital service delivery. Fraudulent chargebacks will result in immediate and permanent account termination and the forfeiture of all account data.